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If you're conducting a preliminary search using the USPTO database and are having trouble, or just have general questions about patent searches, the US Trade and Patent Office gives you several ways to get your questions answered.
- FAQs – The USPTO web site (http://www.uspto.gov) has FAQs. Check to see if your question can be found here - http://www.uspto.gov/main/faq/.
- Customer Service Representatives are available Monday through Friday (except federal holidays) from 8:30 a.m. to 8:00 p.m. Eastern Time. Contact the USPTO Contact Center (UCC) for additional information at 800 786-9199 or 571 272-1000.
- From time to time, senior officials of the United States Patent and Trademark Office, as well as a representative from the Patent and Trademark Depository Library Program go online for a live question and answer period. Check their website for dates and times.